Privacy Policy

Last Updated: November 1, 2025
Effective Date: November 1, 2025

Quick Summary: We respect your privacy. We only collect information you voluntarily provide (name, email, company details) when you contact us or book a consultation. We never sell your data. We use standard security practices to protect your information. You can request deletion of your data at any time.

Velocity AI Labs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velocityailabs.com (the "Site") or engage with our services.

By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, company name, job title
  • Business Information: Company size, industry, current tools/systems, business challenges
  • Communication Data: Messages, inquiries, and feedback you send us via email, contact forms, or calendar booking systems
  • Consultation Information: Notes and details from discovery calls, assessments, and project discussions

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

  • Usage Data: Pages visited, time spent on pages, click patterns, referral sources
  • Device Information: IP address, browser type, operating system, device type
  • Analytics Data: Aggregated data about Site traffic and user behavior (via Google Analytics or similar tools)

1.3 Information from Third-Party Sources

We may receive information about you from third-party services you use to interact with us:

  • Calendar Booking Services: Calendly, Cal.com, or similar scheduling tools
  • Professional Networks: LinkedIn profile information (if you connect with us there)
  • Email Services: Email open rates, click-through rates (if you subscribe to our communications)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Services

  • Responding to your inquiries and consultation requests
  • Scheduling and conducting AI Readiness Assessments and discovery calls
  • Delivering AI implementation services and ongoing support
  • Communicating about projects, deliverables, and timelines

2.2 Business Operations

  • Analyzing how visitors use our Site to improve user experience
  • Understanding which services are most relevant to our audience
  • Developing new services and improving existing offerings
  • Maintaining records for business and legal purposes

2.3 Marketing and Communications

  • Sending you information about our services (only if you've opted in)
  • Sharing relevant case studies, insights, and industry updates
  • Following up after consultations or assessments
  • Requesting feedback and testimonials from clients

2.4 Legal and Security

  • Complying with legal obligations and responding to legal requests
  • Protecting against fraud, security threats, and abuse
  • Enforcing our terms of service and agreements

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • Hosting Providers: Netlify, Vercel, or similar (for website hosting)
  • Email Services: Google Workspace, ConvertKit, or similar (for business communications)
  • Calendar Services: Calendly, Cal.com, or similar (for scheduling consultations)
  • Analytics: Google Analytics, Plausible, or similar (for website analytics)
  • CRM Systems: HubSpot, Pipedrive, or similar (for client relationship management)

These providers are contractually required to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If Velocity AI Labs is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or use of your personal information.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Protect the rights and safety of our clients and the public

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent (e.g., featuring you as a case study or testimonial).

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Active Clients: Duration of engagement plus 7 years (for tax/legal purposes)
  • Consultation Inquiries: 2 years from last contact (for follow-up and analysis)
  • Marketing Communications: Until you unsubscribe or request deletion
  • Website Analytics: Aggregated data retained indefinitely; IP addresses anonymized after 26 months

When we no longer need your information, we securely delete or anonymize it.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our Site and improve your experience.

5.2 Types of Cookies We Use

  • Essential Cookies: Required for the Site to function properly (e.g., security, session management)
  • Analytics Cookies: Help us understand Site traffic and user behavior (e.g., Google Analytics)
  • Performance Cookies: Allow us to measure and improve Site performance

5.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block all cookies (note: this may affect Site functionality)

Learn more about managing cookies:

5.4 Do Not Track

Some browsers support "Do Not Track" signals. Our Site does not currently respond to Do Not Track signals, but we only collect essential data as outlined in this policy.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our Security Practices Include:

  • Encryption: HTTPS/TLS encryption for data transmission
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Secure Storage: Encrypted databases and secure cloud storage
  • Regular Audits: Periodic security reviews and updates
  • Vendor Due Diligence: Careful selection of security-conscious service providers

Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security.

If you become aware of any security breach or vulnerability, please contact us immediately at contact@velocityailabs.com.

7. Your Rights and Choices

You have certain rights regarding your personal information. Depending on your location, these may include:

7.1 Access and Portability

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Portability: Receive your data in a structured, machine-readable format

7.2 Correction and Deletion

  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal information (subject to legal obligations)

7.3 Marketing Communications

  • Right to Opt-Out: Unsubscribe from marketing emails at any time (via unsubscribe link or by contacting us)
  • Note: We may still send transactional emails related to services you've requested

7.4 Objection and Restriction

  • Right to Object: Object to processing of your personal information for certain purposes
  • Right to Restriction: Request restriction of processing in certain circumstances

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

7.6 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information (with exceptions)
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

7.7 European Residents (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Legal basis for processing: Consent, contract performance, or legitimate interests
  • Right to withdraw consent at any time
  • Right to lodge a complaint with your local data protection authority

8. Third-Party Services

Our Site may contain links to third-party websites, services, or applications (e.g., LinkedIn, Calendly, Google Analytics). This Privacy Policy applies only to our Site and services.

Third-Party Privacy Policies:

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@velocityailabs.com. We will delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When We Make Changes:

  • We will update the "Last Updated" date at the top of this page
  • For material changes, we will notify you via email (if you've provided one) or prominent notice on our Site
  • Your continued use of the Site after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Velocity AI Labs

Email: contact@velocityailabs.com
Website: velocityailabs.com
Location: Minnesota, USA

We will respond to your inquiry within 2-3 business days.